Results-driven IT professional with a proven track record in enterprise automation, system migration, and compliance optimization within DoD environments. Recognized for developing globally adopted PowerShell tools and driving operational efficiency through innovative scripting, dashboarding, and cross-functional collaboration. Adept at leveraging Microsoft technologies to streamline device management, enhance reporting, and ensure security compliance across large-scale systems.

• Designed and implemented advanced metrics and dashboards using PowerShell and PowerBI, enabling leadership to monitor system performance and operational trends effectively.
• Spearheaded migration efforts for transitioning legacy Active Directory systems to AUDS, automating Ghost Object creation to ensure seamless authentication and network integration for AUDS systems.
• Developed a globally adopted suite of PowerShell tools, leveraging expertise in Microsoft Graph/API, Intune, and EntraID for AUDS device management, report generation, and operational efficiency.
• Partnered with cybersecurity teams to implement advanced STIG compliance measures, ensuring systems met stringent DoD security standards.
• Created custom PowerShell scripts to automate the generation of compliance reports, reducing manual effort by 70% and improving accuracy for audits.
• Collaborated with cross-functional teams to design and deploy enterprise-wide automation solutions, reducing operational bottlenecks and improving system reliability.
• Conducted training sessions for inter- and extra-organizational technicians for AUDS device management tools, ensuring consistent adoption and usage across multiple regions.
• Led troubleshooting efforts for complex system issues, relying on advanced scripting and diagnostic tools to minimize downtime and ensure business continuity.
• Provided strategic recommendations to leadership on improving automation processes, resulting in a 30% increase in operational efficiency across key systems.

Versatile IT Specialist and SharePoint Administrator with deep expertise in server management, automation, and cybersecurity compliance within DoD environments. Proven success in streamlining operations through PowerShell scripting, maintaining high-availability systems, and authoring critical RMF documentation. Skilled in mentoring peers, managing enterprise applications, and delivering responsive technical support aligned with C4IM standards.

• Administered and maintained multiple Windows Servers (2012 R2/2016/2019) in a Hyper-V and VMware environments, ensuring compliance with DoD standards and optimizing server performance.
• Automated complex processes using PowerShell, including over 2,000 manual STIG checks, reducing personnel hours by 80% and saving the organization $100,000+ annually.
• Conducted quarterly STIG assessments, system audits, and applied ACAS patches to maintain system compliance and improve security posture.
• Authored detailed System Security Plans (SSPs), RMF documentation, and compliance materials, directly contributing to successful ATO awards during SAV, CCRI, and RMF assessments.
• Provided hands-on PowerShell training to peers, mentoring team members to adopt automation practices and increasing overall scripting proficiency across the department.
• Managed IIS-hosted applications, including intranet sites, WSUS, and SharePoint 2013 (front-end and back-end), ensuring 99.9% uptime and seamless functionality for 4,000+ users across the installation.
• Resolved service tickets within C4IM performance metrics, delivering exceptional customer service and technical support while documenting troubleshooting processes for future reference.

Strategic Project Manager with a strong background in IT service delivery, team leadership, and enterprise resource optimization. Skilled in developing automation solutions, overseeing performance metrics, and ensuring SLA compliance across large-scale operations. Proven ability to align technical initiatives with organizational goals, enhance system reliability, and deliver actionable insights to executive leadership.

• Led a team of IT professionals in delivering comprehensive IT services to more than 450 classrooms across Fort Leonard Wood, ensuring all project deliverables met or exceeded client expectations.
• Developed custom scripting solutions to address funding gaps for enterprise tools, enabling efficient management of IT resources and improving operational workflows.
• Conducted performance evaluations, QA inspections, and service desk ticket monitoring to ensure team accountability and adherence to SLA standards.
• Provided server administration support, including patching, configuration, and troubleshooting, to maintain system reliability and compliance with contract certification requirements.
• Prepared detailed reports and recommendations for corporate leadership, identifying equipment and resources needed to enhance IT operations and service delivery.

Detail-oriented Information Assurance Analyst with expertise in DIACAP compliance, system hardening, and risk mitigation within classified DoD environments. Skilled in authoring accreditation documentation, leading CCB initiatives, and validating security controls to ensure operational continuity and regulatory adherence. Proven ability to collaborate with government stakeholders and maintain readiness across secure network infrastructures.

• Validated Information Assurance Controls against DIACAP requirements, ensuring continuity of operations, backup recovery, and physical environment compliance.
• Authored risk mitigation recommendations and accreditation documentation, collaborating with government representatives to address vulnerabilities and obtain necessary waivers.
• Hardened systems with STIGs/patches, validated via ACAS scans, to maintain security and compliance with DoD policies.
• Led Configuration Control Board (CCB) meetings, discussing and implementing changes to enclave systems to improve security and functionality.
• Assessed DIACAP controls for a MAC II Classified network, ensuring compliance with DoD policies and maintaining operational readiness.

Experienced Senior IT Coordinator with a strong background in team leadership, enterprise support, and systems automation. Adept at managing large-scale IT environments, delivering Tier II/III support, and developing custom scripting solutions to enhance inventory and resource management. Skilled in leveraging Active Directory and SCCM to streamline operations and uphold SLA-driven service excellence across thousands of devices.

• Managed a team of 15 IT professionals, coordinating personnel resources, overseeing work orders, and providing technical assistance to ensure smooth operations.
• Provided Tier II/III support for over 450 classrooms and 20,000+ devices, including computers, projectors, printers, and touch panels, ensuring minimal downtime and maximum functionality.
• Developed PHP scripts for inventory management, utilizing APIs and web-scraping techniques to compensate for the lack of enterprise solutions.
• Utilized Active Directory and SCCM to deploy images, manage systems, and streamline IT operations across the organization.
• Established priorities and policies to ensure SLA standards were consistently met, improving service delivery and customer satisfaction.

Certified IT Professional Associate with hands-on experience in scripting automation, technical support, and system maintenance across enterprise environments. Proficient in PHP, VBScript, WMI, and PowerShell to streamline inventory and warranty processes. Skilled in resolving hardware, network, and authentication issues, managing high-volume helpdesk operations, and maintaining AV systems to ensure optimal functionality and user satisfaction.

• Developed scripting solutions to automate processes, including batch warranty information acquisition, record inventory management, and remote service tag lookups, utilizing PHP, VBScript, WMI, and PowerShell.
• Diagnosed and resolved technical issues with hardware components, user authentication problems, and switch/router connectivity issues.
• Utilized remote desktop and terminal services to troubleshoot file and print service issues and join workstations to the NIPR domain.
• Managed thousands of work orders for end-users using Track-It! Helpdesk Management Software and SharePoint, ensuring timely updates and resolution.
• Performed monthly maintenance on Classroom XXI Systems, including desktops, laptops, projectors, and audio/visual systems, while maintaining clean and functional facilities.

Creative and detail-oriented Graphic Designer/Desktop Publisher with extensive experience in layout design, ad production, and publication management. Proficient in Adobe Creative Suite and QuarkXPress, with a proven ability to meet tight deadlines and deliver high-impact visual content. Skilled in troubleshooting design systems, ensuring brand compliance, and producing accurate, client-focused materials for national campaigns.

• Created professional layouts using Adobe Photoshop, Adobe InDesign, and QuarkXPress to enhance client branding and effectively advertise their products.
• Paginated weekly publications, meeting stringent deadlines for over 200 consecutive releases without delay.
• Recreated flattened Co-Op and locally designed ads by cutting, cropping, and realigning layers to fit non-standard advertising proportions, ensuring compliance with corporate-specific requirements from companies such as Polaris, Honda, and Ford.
• Proofread, edited, and meticulously reviewed advertising orders to ensure all critical information, such as auction dates and locations, was accurately included, contributing to the success of client campaigns.
• Provided technical support and troubleshooting for design systems and software, diagnosing and repairing issues to meet publication deadlines.

A suite of PowerShell functions that assists Network Enterprise Centers/Technicians by obtaining consolidated and comprehensive information from Intune/EntraID that cannot be generated through the Microsoft Console. Additionally, there are functions which allow admins to make bulk changes to support Army compliance and metrics.

• Export-AUDSDeviceReport: A function, which consolidates comprehensive information from Intune and EntraID about users, devices, inventory, and more.
• Export-FDBulk*: Several functions that integrate with a Microsoft-designed PowerApp for bulk administration of users and devices.
• Set-AUDSDevice*: Several functions that can be run from a Privileged Access Workstation to manage devices individually or in bulk.

A suite of functions to automatically check more than 2,000 STIGs (security hardening) for Windows OS, Windows Server, IIS, Microsoft Office, and more. Checks were previously done manually and consumed hundreds of hours annually for administrators. It was later adopted by other brigade locations to improve organizational efficiency security compliance.

In recognition for developing a suite of tools, which are now being utilized throughout the Army for metric generation and system management.

Received 31 Cash Awards and 3 Time-Off Awards for cyber security projects and streamlining organizational efficiency through PowerShell automation from 2017-Present